一般而言，我們需要收貨人簽收貨品方能完成送貨。如收貨人未能簽收貨品，我們定必先取得客户的同意及確認才會按客户要求把貨物放置在門前或放在管理處/接待處。如欲安排由管理處/接待處代收貨品，請先自行與管理處/接待處溝通並確認有關安排。
如欲安排親朋好友代收貨品，請於訂單收件人一欄填上代收人姓名及聯絡電話。有關訂單完成之確認電郵會直接發送至您帳戶中的聯絡電郵。
請注意，如貨件因客户要求放置門前或由管理處/接待處代收而造成任何遺失或損毀，Goodbuyhk不會因此而作出賠償。
**處理含有醺醉的酒類的包裹的送貨員有責任確保包裹的收件人年滿18歲，如我們對收件人的年齡有任何疑問(未滿18歲)，他們必須檢查收件人的身份證明文件。如果收件人未滿18歲或拒絕出示其身份證明文件，我們不會將包裹交予收件人。
如有任何查詢，歡迎隨時與我們聯絡。
Generally speaking, we need the consignee to sign for the goods to complete the delivery. If the consignee fails to sign for the goods, we must first obtain the customer's consent and confirmation before placing the goods in front of the door or at the management office/reception area according to the customer's requirements. If you want to arrange the collection of goods by the management office/reception office, please communicate with the management office/reception office and confirm the relevant arrangements.
If you want to arrange for relatives and friends to pick up the goods, please fill in the name and contact number of the recipient in the order recipient column. A confirmation email regarding order completion will be sent directly to the contact email in your account.
Please note that if the shipment is lost or damaged due to the customer's request to be placed in front of the door or collected by the management office/reception office, Goodbuyhk will not compensate for it.
**The deliveryman who handles packages containing intoxicated alcohol is responsible for ensuring that the recipient of the package is over 18 years old. If we have any questions about the age of the recipient (under 18), they must check the receipt Person’s identity document. If the recipient is under the age of 18 or refuses to produce his identity document, we will not deliver the package to the recipient.
If you have any enquiries, please feel free to contact us.
