如商品中列明「可退貨」，您可於收貨日起七天內提出退貨要求並與Goodbuyhk預約回收商品(部份商戶或需於更短時間內回收)，您亦可選擇自行將商品退還至您所選擇的門市。
請保留及退回所有包裝，包括所有Goodbuyhk包裝箱、貨品原裝包裝盒、商品原標籤、吊牌、證明文件、廠商保證書、說明書、贈品及全部配件等，並保證所有包裝在完好無損的狀態下退回。貨品上的標籤或吊牌亦必須保持完整，如有破壞或折曲則不可退換。若貨品已經組裝，請確保其組裝狀態與購買時一致；如貨品的包裝及組裝狀態不符合以上情況，將未能作出退換貨品的安排。
當我們成功回收相關商品後，我們會盡快回覆您的商品是否符合退貨要求。如符合要求，我們會安排Mall Dollar退款到您的Goodbuyhk帳戶內 (金額以您的訂單中顯示之價格為準)，詳情請參閱確認電郵。
注意事項：
1. 一張訂單只可進行一次退貨。
2. 若Goodbuyhk未能於七天內回收貨品，將保留取消退還貨品的權利。
3. 任何已開封、已使用或因個人原因而造成任何損壞的商品均不可退換。
不可退貨商品
不可退貨商品會於產品說明頁面上會列明此商品不可退款或不可更換。
如簽收時發現商品有任何損毀、錯漏或品質問題希望申請退換，請先以照片記錄貨品情況並於收貨天起7天內透過系統回報有關商品問題。
If the product is a returnable item, you may submit the request of return within 7 days upon receival(some merchants may require the item to be returned within a shorter period). You may also return the product to one of the shops.
Please retain and return all packing materials including the following: the original packaging, tags, certificates, manufacture warranty card, manuals, gifts and all other accessories etc. Please ensure the reclaiming product is in good and original condition and the package is undamaged. Ensure the label or tags are intact and attached to the item, if any of these are damaged, they are deemed to be non-returnable.
We will notify you of the status of your return as soon as we received and inspected the products. If eligible, we will arrange a refund.
Remarks:
1. Each order can only be returned once.
2. If Goodbuyhk does not receive the product within 7 days, we reserve our right to reject your request of return.
3. Any opened, used or products damaged by customers are neither refundable.
Non-refundable and non-exchangeable goods will be indicated on the product description page.
For any missing / wrong / defective items of your order, you may report the product problem in the system within 7 days after receipt. This automated system will complete the refund / exchange process 2-3 days faster than the general customer service handling.
