如派送失敗,客人或需支付額外運費作派送
物流公司一般會在送貨前一晚致電聯絡客人預約送貨時間,如送貨地址需要經過樓梯或抬上樓,或貨車未能直達及需停泊在遠處,司機會另收樓梯費及推路費。詳情可向客服同事查詢。
If the delivery fails, the customer may need to pay extra fee for the re-delivery
Logistics companies usually call the customer the night before the delivery to make an appointment for the delivery time. If the deliverer needs to go upstairs / elevator is not working, or the truck cannot reach directly and needs to be parked far away, the driver will charge additional fees. For details, please contact our customer service.